Return-Exchange

Private Jet Services do not proceed to exchanges but operates the following cancellation policy :

(1) Order Proceeding: Where an order is received and confirmed and no goods have been purchased no remuneration will be payable;

(2) Production Stage 1 (24-36 hours before delivery): Where outside raw ingredients or goods have been received, and cannot be returned, 100% of these ingredients or goods will be payable;

(3) Production Stage 2 (12-24 hours before delivery): Where outside raw ingredients or goods have been received, and cannot be returned, 100% of these ingredients or goods will be payable; and where any hot items have been prepared, 20% of the order value (excluding delivery) will be payable;

(4) Production Stage 3 (6-12 hours before delivery): Where outside raw ingredients or goods have been received, and cannot be returned, and where hot and/or cold items have been prepared, 60% of the order value (excluding delivery) will be payable;

(5) Production Stage 4 (3-6 hours before delivery): Where outside raw ingredients or goods have been received, and cannot be returned, and where hot and cold items have been prepared and finalised for delivery, 100% of the order value

 (excluding delivery) will be payable;

(6) Order Departed (0-3 hours before delivery):

 Where the order has been dispatched from the Provider for delivery, 100% of the order value including delivery fee will be payable;